As companies adopt agile frameworks, workflow between designers and developers may not be a seamless collaboration. Customer Experience professionals should consider Forrester’s recent report, found here, as a guide on how to improve the CX and EX alliance.
Valtech was interviewed about the company’s agile ways of working and how developers and designers exchange knowledge within the organization. In the report, Forrester outlines the challenges and significance of cultural change to achieve an agile design framework.
You can purchase the Forrester Report here—also available to Forrester subscribers.
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